Question 1

1 - What is FOCO CARGO?

Accepted Answer

FOCO CARGO is a logistics company specialized in multimodal transport. Working with agility and efficiency, we seek creative solutions in all stages of logistics.

Question 2

2 - Where is FOCO CARGO located?

Accepted Answer

FOCO CARGO is headquartered in Caxias do Sul - RS and has three branches: São Paulo / SP, Manaus / AM and Boa Vista / RR

Question 3

3 - How do I contact FOCO CARGO?

Accepted Answer

You can send us an email through the website, or you can also reach us through the phone numbers provided. Just click on the unit of your choice. You can also contact us through our social media.

Question 4

4- Where does FOCO CARGO operate?

Accepted Answer

FOCO CARGO operates nationwide and has international agents in all countries.

Question 5

5 - What services does FOCO CARGO offer?

Accepted Answer

FOCO CARGO has a wide service, which is able to meet the needs of the client, whether through road, air or sea transport.
We classify our services by urgency and particularity:
FOCO NATIONAL
FOCO PERISHABLE
FOCO EXPRESS
FOCO INTERNATIONAL

Question 6

6 - What information is needed to make a freight quote?

Accepted Answer

To request a quotation for the shipment of your cargo, you must provide:
City of origin
Destination city
Deadline
Weight
Volume quantity
Volume measurements
Invoice Amount
Material Type

Question 7

7 - What documents are required for loading a cargo?

Accepted Answer

The invoice is essential. In some exceptional cases, declarations are accepted, but in that case, insurance coverage will be limited to the freight charge only.

Question 8

8 - Do you work with hazardous cargo?

Accepted Answer

Yes, as long as it is packed according to IATA standards and with the proper documentation - SHIPPER DECLARATION.

Question 9

9 - For shipment of perishable cargo, what is the necessary packaging / terms for acceptance and delivery?"

Accepted Answer

The packaging must be appropriate for the product. There are cases in which the product needs to be packed in Styrofoam boxes and dry ice to help maintain the temperature. The acceptance and delivery period will vary according to the location. Contact our team for more information.

Question 10

10 - Is there a weight limit?

Accepted Answer

It depends on the contracted service. We can offer several possibilities to meet your needs.

Question 11

11 - Do you provide packaging?

Accepted Answer

Yes, however, depending on the package, an additional fee will be charged.

Question 12

12 - What is real weight?

Accepted Answer

Actual weight is the weight reported by the scale.

Question 13

13 - What is Case cube?

Accepted Answer

Case Cube is the weight x space ratio that the merchandise occupies.
Large and lightweight materials are usually cubed. To calculate the case cube of a product, one must first make sure it is properly packaged for transportation. After the product is packed, check the dimensions, which are: length, height and width.
The formula applied for calculating it is (length (m) x height (m) x width (m) / 6000; Ex: actual weight of the goods is 4 kg and the packaging measures are: Length 50 cm, Height 30 cm and width 25 cm: 50x40x30 / 6000: 10kg cubed.

Question 14

14 - Are there weight and size limits for transportation?

Accepted Answer

Everything will depend on the chosen service. For greater security in the transport of your product, contact our team and we will have the best solution for each shipment.

Question 15

15 - What is the correct packaging for transportation?

Accepted Answer

The correct packaging is always the one that will guarantee the safety of the product.

Question 16

16 - What is the appropriate packaging for transporting glass?

Accepted Answer

In general, glass should be packed in properly closed wooden boxes and the contents fixed and locked to avoid displacement. In addition, identification tags must be on the outside.

Question 17

17 - What is Ad-valorem?

Accepted Answer

It is a fee calculated based on the value of the goods, that is, on the total value of the invoice for insurance purposes.

Question 18

18 - What is Sefaz?

Accepted Answer

State Finance Department is responsible for the tax, financial, and budget administration. In certain states, Sefaz has a station at airports to carry out inspections of goods and respective documents, in order to verify the taxes calculated and collected.
After being disembarked from the aircraft, the goods must be sent directly to the Sefaz station and, after clearance, become available to the airlines. It is possible that delivery times are influenced by the procedure of the agency, which may vary due to its volume of work and / or service hours.

Question 19

19 - What is a PIN?

Accepted Answer

PIN stands for National Merchandise Entry Protocol, which is a document generated by SUFRAMA (Manaus Free Trade Zone Superintendence) from the data sent by the sending companies through the WS SINAL. This document is required, and needs to be presented at the Centralization Posts of Inspection of SUFRAMA together with the tax documentation (invoices, bills of lading and cargo manifest) and the incoming merchandise, so that the Physical Inspection of the Merchandise is made.

Question 20

20 - What is Suframa?

Accepted Answer

It is a mandatory electronic document issued by the sending company for each invoice and associated with a cargo carrier.
The carrier then generates the Suframa Manifesto, which contains all the PINs, and, after the inspection, proceeds with the delivery. For cargo sent from outside the Free Zone, it is necessary that when receiving the goods, the destination company confirms the approval with the Suframa portal. For these procedures, all companies involved must have a registration at Suframa.
Cargo inspections are carried out according to their classifications: Green, Red and Gray.
Green Inspection - created to speed up the process, cargo classified as green does not need physical inspection, that is, the tax office technically analyses their documents and proceeds with the approval of the PIN.
Red Inspection - When the merchandise falls into the red category, physical and documentary inspections are mandatory. The physical inspection is carried out by sampling at the Infraero post (TECA III), in the case of air freight, and at the Road Inspection Center when it comes to road freight.
Gray Inspection - when classified as Gray, the goods undergo an inspection of the documents and 100% of the cargo is physically inspected. This procedure needs to be schedule with Suframa by the carrier.

Question 21

21 - What are the delivery times for each service modality?

Accepted Answer

The deadline is linked to the need and the means chosen by our team so that there are no delays.

Question 22

22 - How to track goods?

Accepted Answer

You can click on the tracking tab and fill in the requested fields.

Question 23

23 - What are the payment and billing methods?

Accepted Answer

The credit provided is released through a financial analysis and in most cases the payment must be made by bank deposit.

CAXIAS DO SUL/RS

54 3027 6111

SÃO PAULO/SP

11 2216 0135

MANAUS/AM

92 3653 2556

BOA VISTA/RR

92 99336 3888

FAQ

FAQ FOCO CARGO